VoIP has been the adaption for many businesses throughout the years. It's the go-to standard for voice communication, video conference and the likes. Many telecommunication providers are slowly stopping their service for landline due to the power of VoIP. It's low cost, effective, and a lot more functionality than a PSTN landline connection. In this blog, we will go over many aspects of VoIP.
VoIP means voice over Internet Protocol, which means that voice data is encoded in a digital format that can be transmitted over an internet connection. Then to actually be able to pick up calls and receive calls with normal phone functionalities you need something called,"SIP" Session Initiation Protocol which handles the VoIP calls. This comes from a VoIP service provider or your internet connection provider. To make it simpler to understand, the internet protocol only help the voice data to travel, but the SIP helps you to connect and actually communicate with the other end. SIP offers both voice and video streaming protocols
VoIP is great because of the cost, effectiveness, and functionalities it has to offer than your average landline systems. VoIP can be so much cheaper by getting a VoIP service provider lease a VoIP phone from them, which can cost as low as 100 USD a year. It's very effective because the services and systems are constantly being upgraded. It offers a lot of great functionalities like video conferencing, custom voicemail, call back and greeting messages. There is more to the list but VoIP is definitely better than your PSTN landlines. Also with VoIP, you don't need a PBX system anymore if you have a large location with many phones. You can just set each phone up easily by just connecting it to the internet with your SIP credentials. If you need to travel constantly from location to locations you can also count on VoIP because it can be wireless and even international.
There is a wireless VoIP which is a VoIP phone built with Wi-Fi which then connects to your router or using another form of internet connection access point. This allows you to move from desk to desk, location to location as long as there is an internet connection. There is also software type this is basically a software application which can be installed on your phone or computer to make and receive calls. This is great for remote workers or people who need to constantly travel as well. Another type which is great for on-premise is ethernet-wired phones, this VoIP phone receive internet connection through the ethernet cable which can also be "Power over Ethernet", meaning it can supply power and data to the phone with just one cable. However, if your internet connection is bad or you don't properly configure your internet service to meet the demand of VoIP, it can affect the voice quality and functionality. If your internet goes down, the phone system will also be down.
Usually to setup VoIP for a business location, I recommend clients to lay out what they need for their business. The usual way would be to get a PoE switch and connect it to your ISP modem but to manage this switch and properly configure it to prioritize your VoIP is another blog ahead. Then the switch would connect to a patch panel and from the patch panel, it will go to your jack, which then you can connect another ethernet cable from the jack to your phone. It's very simple and usually, all of this equipment is already available in a business location. The next step is you would need to power on the phone and enter your SIP credentials from the VoIP service provider. This will allow your phone to operate. If you need to setup custom greeting messages you can do so from the phone or from the VoIP service provider. Other ways to get VoIP would be to get a VoIP phone that's wireless or just download a software in your computer, this will eliminate the need for wire or in the computer scenario, a VoIP phone. But it all depends on what your business need and what you prioritize.
Posted on: July 12, 2018, 8:45 p.m.